Council Bluffs was able to create a credit earning opportunity for students at both Thomas Jefferson and Abraham Lincoln high schools to learn and explore the field of technology in their Technology Support Centers. These student technicians, typically six to eight per trimester, work with various models, each with unique differences, bringing on opportunities for independent learning. From the moment a Chromebook enters the help desk, the student technician works with the customer to uncover the problem, provide a diagnosis and develop a plan to repair the device. This can include issues ranging from the motherboard, speakers, touchpad, USB port, faceplate, keyboard, screen, software and more. When parts are needed, Council Bluffs is often able to order in bulk saving districts money. Council Bluffs does not charge for their service, simply the cost they paid for the necessary part. Junior Technician, Jonathyn Stiverson, enjoys the challenges of discovering a problem and working to resolve it. “The hardest and most fun part is working with web cams because you have to take the whole computer apart to access it,” he shares.
In addition to gaining internship experience, students are also obtaining customer service skills, using critical thinking techniques and exposed to valuable networking avenues such as development channels for research and development with Google. Through this program Stiverson was connected with Iowa Communications Network (ICN) and serves on their Statewide Youth Broadband Advisory Council (SYBAC). The Youth Advisory Board talks about problems that society faces today and look for solutions for the future. “We help the board prepare for the future because we will be the future,” Jonathyn shares.
David Fringer, Chief Technology Officer, and John Stile, Supervisor of Network & User Support, have been leading the program in Council Bluffs since its conception in 2012. Although they are not the first district to develop such a program, following after Omaha Westside, they are certainly paving the way in southwest Iowa. The Technology Support Center is only the beginning. The Council Bluffs Technology Support Centers have offered to help train students from districts interested in starting a similar program at their school.
This year Council Bluffs School District and Green Hills AEA are proud to offer this program to every district served by Green Hills AEA. If your district is interested in joining this partnership, you may do so at anytime throughout the year by contacting John Stile.